Terms & Conditions

Introduction

"JetCash" is a trade name of La Orange BG Ltd registered at City of Sofia 1113, Sofia Region (Capital) Sofia Municipality, Izgrev District, Blvd. Dragan Tsankov 23A, Business Building TETRIX, 4th floor. Email: [email protected].

"JetCash" is a Bulgaria-based digital gift card platform that enables users and businesses to purchase, manage, and redeem secure prepaid gift cards online, offering a convenient alternative to traditional physical vouchers for personal gifting, employee incentives, and promotional solutions.

Defined Terms

For the purposes of these JetCash General Terms & Conditions, the following expressions shall have the meanings set out below:

• "Terms" or "Agreement" means these General Terms & Conditions together with any written acceptance or confirmation executed by the Client in relation to the JetCash Gift Card service.
• "Partner" or "Agent" means any third-party entity authorised by JetCash to distribute, market, or support the Gift Card offering on behalf of the Issuer.
• "Client" refers to any individual or legal entity that enters into a contractual relationship with JetCash for the purchase, issuance, or use of a JetCash Gift Card.
• "Corporate Client" means a business customer purchasing Gift Cards for the purpose of providing them to employees, customers, or other third parties as part of incentive, reward, or promotional programmes.
• "JetCash Gift Card" or "Card" means a non-reloadable prepaid gift card issued under these Terms, which allows the Client to redeem stored value for eligible purchases.
• "Platform" means the JetCash website, mobile application, and any related digital interface through which Clients may order Gift Cards, view balances, access transaction history, and manage Gift Card services.
• "Service" means the JetCash Gift Card programme, including issuance, management, redemption, and all related digital features provided under these Terms.

2. Legal Relationship

2.1. Scope of the Agreement

The Client's access to and use of the JetCash Gift Card services is governed by these Terms & Conditions.

2.2. Gift Card Use

By purchasing or using a JetCash Gift Card, the Client agrees that the Card may only be used for eligible redemption transactions in accordance with these Terms and any applicable usage restrictions.

3. Conclusion of the Agreement

3.1. Entering into Force

In order to access and use the Service, the Client must first accept this Agreement. The Client acknowledges that the Agreement shall only be deemed concluded and effective after the Issuer has successfully completed the required due diligence and verification procedures in accordance with applicable legislation.

3.2. Methods of Acceptance

The Client may accept this Agreement either:

• in person at the Issuer's office or through an authorised Agent, or
• electronically via the Service website by completing the registration process and submitting all required information elements indicated for the Service.

3.3. Accuracy and Updating of Information

The Client undertakes to provide complete, correct, and up-to-date information and to maintain such information throughout the use of the Service.

4. Provision and Language of the Agreement

During the registration and sign-up process, the Client will be provided with a printable copy of this Agreement or the relevant Receipt. The most recent version of the Agreement shall remain available to the Client on the Issuer's website for the Service.

5. Issuance of Electronic Money

The Client will be issued electronic money after the Client pays to the Issuer the equivalent amount of the electronic money to be issued together with the issuing fee charged by the Issuer. The Client may pay by bank transfer or by credit/debit card of which the Client is the authorised holder.

A Gift Card is not issued automatically upon the purchase of electronic money. A Gift Card shall be issued only after a valid and correctly completed Request has been submitted by the Client and after payment of the stored value and the applicable issuing fee via payment methods accepted by the Issuer.

6. Provision of the Service

JetCash may provide all or part of the Gift Card Service through its branches, authorised partners, agents, service providers, or subcontractors. The Client acknowledges and agrees that such third parties may act on behalf of JetCash in connection with the issuance, distribution, activation, processing, or support of Gift Cards.

7. Use of the Service by the Client

The Client agrees to use the JetCash Gift Card Service strictly in accordance with:

• these Terms and Conditions;
• the usage limits and policies published by JetCash; and
• all applicable Bulgarian, EU, and international laws and regulations.

8. Security Measures & 3D Secure

The Client agrees to use any identifying credentials, security details, passwords, PIN codes, one-time passwords, or other authentication elements associated with a JetCash Gift Card strictly in accordance with these Terms and Conditions.

Where JetCash Gift Cards are enabled for online transactions, such Cards may be automatically enrolled in 3D Secure or similar strong customer authentication mechanisms in accordance with applicable EU regulations and payment network rules.

9. Protection of Personal Information

JetCash collects, processes, and stores personal data in accordance with applicable Bulgarian law, the General Data Protection Regulation (EU) 2016/679 (GDPR), and its published Privacy Policy.

10. Service Fees

JetCash shall charge fees for the issuance, maintenance, redemption, or other use of Gift Cards as specified in the applicable Tariff published on the JetCash website.

Inactivity Fee: If a Gift Card remains unused for a continuous period of six (6) months from the date of issuance, JetCash may apply a monthly inactivity or service fee as specified in the Tariff.

11. Redemption of Gift Card Balance

The Client may request redemption of the remaining Gift Card balance, subject to applicable fees and successful completion of compliance and verification checks. Redemption shall be processed to a bank account held in the name of the Client.

12. Client Liability

A Client acting as a Consumer shall bear losses arising from unauthorised transactions up to the maximum limit provided under applicable EU law, unless the loss resulted from fraud or gross negligence by the Client.

13. Termination of Agreement

This Agreement becomes effective upon successful completion of JetCash's verification procedures and issuance of a Gift Card to the Client. Unless terminated earlier, the Agreement shall remain valid for a period of two (2) years.

The Client may terminate this Agreement at any time without charge by notifying JetCash through the official communication channels.

14. Limitation of Warranties

JetCash provides the Service on an "as is" and "as available" basis. JetCash does not warrant that the Service will meet the Client's specific expectations or that the Service will be uninterrupted or error-free.

15. Limitation of Liability

Nothing in this Agreement excludes liability which cannot lawfully be excluded under Bulgarian or EU law. Subject to the above, JetCash shall not be liable for indirect, consequential, or economic losses, including loss of profit, reputation, or data.

16. Changes to the Agreement

JetCash may amend this Agreement from time to time. Where changes materially affect the Client's rights, fees, or key service conditions, JetCash shall provide at least two (2) months' prior notice via email or publication on the JetCash website.

17. Communications and Notices

All communications shall be provided in clear and accessible language in English through electronic means, including email, SMS, or publication on the JetCash website.

Contact Information

For any questions regarding these Terms & Conditions, please contact: